At PureFlow Water Filter Straw, we stand behind product craftsmanship and provide a 60-day return window from the date your package arrives. If more than 60 days have passed since delivery, we cannot offer a return, replacement, or refund.
Eligibility and Conditions
To qualify for a refund or warranty exchange, your return must meet the following criteria:
- Functional Defects: Returns are accepted primarily for verified manufacturing defects or functional failures. Please provide clear photos, video documentation, and your order confirmation receipt showing the issue.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Rare exceptions may be evaluated individually upon review of valid proof of purchase.
- Packaging Condition: Returned items must remain in their original factory packaging with all included caps, seals, and inserts intact.
- Exempt Merchandise: Due to health, hygiene, and product integrity considerations, several categories cannot be returned. These include used personal hygiene goods, health items, gift cards, promotional downloads, and custom orders.
Order Cancellations
Our automated fulfillment system begins processing orders immediately to guarantee fast transit.
We can accept cancellation requests exclusively on regular, full-priced orders submitted within 60 minutes of checkout. If you need to stop an order, immediately contact our team at [email protected] with your order number. Once that 60-minute window closes or your package enters picking and packing, the shipment cannot be recalled.
Refund Process
After our intake warehouse receives and inspects your returned merchandise, we will send an email confirmation outlining the approval or rejection of your claim:
- Approved Refunds: Credit will be routed automatically to your original payment card or payment platform within several business days, subject to standard bank processing cycles.
- Deductions: Return shipping charges are non-refundable. The original transit postage costs incurred will be deducted from your final refund amount.
If your refund has been approved but has not posted to your account after 5 to 7 business days, please follow these steps:
- Review your bank ledger or card statement for pending credits.
- Contact your card provider, as clearance delays often occur prior to formal settlement.
- Check directly with your local banking branch regarding processing timelines.
- If you have completed these steps and still see no credit, reach out to us at [email protected].
Product Exchanges
We replace products exclusively in cases of confirmed shipping damage or factory defects. If your unit is non-functional upon arrival and requires an identical replacement, please contact our support team at [email protected] to initiate a warranty replacement claim.
Return Shipping Instructions
Customers are responsible for covering all carrier freight fees when mailing items back to our warehouse.
Because we cannot issue refunds on merchandise lost during return transit, we strongly recommend using a reputable shipping provider with end-to-end tracking and transit insurance for any shipment valued over $10. We cannot guarantee receipt of untracked parcels.
All refunds are finalized and released only after the item physically arrives at our inspection desk and satisfies the eligibility criteria listed above.